Service Desk

80% of user problems resolved on first contact
by our dedicated and friendly 24/7 service desk
with industry-leading NPS.

Boosting productivity and reducing downtime
The service desk is at the heart of everything we do

Jess
Head of Service

"We take the time to learn about our customers and their business. We empower our teams to take ownership and maintain great relationships. Most important of all though…we work hard and have fun."

Patrick
Service Desk Team Lead

"I am part of a family of like-minded IT experts who are constantly striving to improve the quality of everything we do and is free of complexity and kept as simple as possible."

Patryk
Customer Business Partner

"We put our customers at the centre of everything that we do. We are one big Team that has a can-do attitude and strive to do better every single day."

Best Practice

ISO9001 and ISO27001 accreditations ensure quality and customer confidence is maintained through every touchpoint every single day.

Customers in Control

Full transparency to our customers about how we and their services are performing, enabling regular conversations on how to constantly improve our service.

 

 

Service Transition

A positive experience from day one, we work closely with you to onboard =your services, gathering knowledge and taking control with minimal impact.

Change Management

Unique to each customer, aligned to your processes and defined by you.

 

 

 

 

Problem Management

24/7 response to your incidents, managing multiple third parties in line with SLAs minimising downtime when something unforeseen happens.

 

 

 

Request Fulfilment

We offer service request logging via our multi-channel service management platform with SLA governed response times.

 

 

 

Want to boost productivity and reduce downtime? Get In Touch Today