At IT Naturally, we believe the relationship between our team and our customers is one of the most important parts of our business as a Managed IT Service Provider.
Customer experience is a strange thing to grasp, a feeling, thought or loyalty to your brand.
So how do we measure the service that our customers get? We do it by NPS, the Net Promoter Score.
NPS is customer loyalty and satisfaction measurement using a two-question survey making it super simple for our clients. For our sector the top performers get +72 points or higher.
Our team is consistently getting a weekly Net Promoter Score in the +80s and +90s and recently got the best possible score +100.
“I am so proud of the team. They really care about our customers and go out of their way to help them. If there’s a problem the dedication and determination to get a resolution as soon as they can is palpable.”
— JESS BLIGHT, HEAD OF SERVICE, IT NATURALLY
“AT IT Naturally our customers are at the heart of our world, and to have a NPS consistently over 90 makes us so proud.”
— JULIE BISHOP, CEO, IT NATURALLY