Service Desk

Your 24/7 support team that can help you every
step of the way. We aim to fix first time, reducing
downtime to help your business stay on top.

Boosting productivity and empowering your business
The service desk is at the heart of everything we do

Best Practice

Our adherence to ITIL best practice and our ISO9001 and ISO27001 accreditations ensure quality and customer confidence is maintained through every touch point every single day without fail.

Customers in Control

Regular service reporting and service review meetings ensure full transparency to our customers about how both we and their services are performing, enabling regular conversations on how to constantly improve our service.

Service Transition

We welcome new customers with open arms and a positive experience from day one. Our service transition team works closely with you and your third parties to take over and onboard your services, gathering knowledge and taking control with minimal impact.

Change Management

Our change management service is unique to each customer with the degree of control and governance and the exact role we play aligned to your processes and defined by you.

Incident & Problem Management

We coordinate the responses to our customers’ IT infrastructure and application incidents around the clock, managing multiple third parties in line with SLAs minimising downtime when something unforeseen happens.

Request Fulfilment

We offer service request logging via our multi-channel service management platform with SLA governed response times.

Want to boost productivity and reduce downtime? Let's Talk
Discover how we can empower your business
Our Service Desk Insights
  • 5 Simple Ways to Stop Phishing Scams
  • Keeping Your Business Safe with a Managed Security Service Provider (MSSP)
  • Empowering our Customers with a Self-Service Portal
  • Why Your IT Infrastructure Is A Top Priority in 2021
  • How a Knowledge-Centred Service Framework Improves IT Support
  • €100k a month saved with 30 Day IBM Cloud Migration
  • A Christmas Crisis Quickly Resolved by IT Naturally’s 24x7 Service Desk
  • Remote User Connectivity Costs Cut with New VPN Solution
  • Preparing IT For When Demand Returns
  • A Business Saved - Core Infrastructure Transitioned in Three Months

Working together
Our Service Desk Partners

Learn more about our IT Managed Services Let's Talk