Service Desk

80% of user problems resolved on first
contact by our dedicated and friendly
24/7 service desk with industry-leading NPS.

Boosting productivity and reducing downtime
Your employee experience is at the heart of everything we do

Service Transition

A positive experience from day one, we work closely with you to onboard your services, gathering knowledge and taking control with minimal impact, putting your people first.

Customers in Control

You'll get full transparency about how we and your services are performing, so we can be constantly improving our service. We genuinely care about the outcome for your business.

Request Fulfilment

We offer service request logging via our multi-channel service management platform with SLA governed response times.

Change Management

Unique to your business, aligned to your processes and defined by you. We have a pragmatic attitude to change which is controlled by our service desk so everyone is in the know.

Incident & Problem Management

24/7 response to your incidents, managing multiple third parties in line with SLAs minimising downtime when something unforeseen happens.

Best Practice

ISO9001 and ISO27001 accreditations ensure quality and customer confidence is maintained through every touchpoint every single day.

Want to boost productivity and reduce downtime? Let's Talk
Discover how we can empower your business
Our Service Desk Insights
  • How to Avoid a Facebook Style Outage Damaging Your Business
  • Has Santa got his IT Infrastructure Ready?
  • 5 Simple Ways to Stop Phishing Scams
  • Keeping Your Business Safe with a Managed Security Service Provider (MSSP)
  • Empowering our Customers with a Self-Service Portal
  • Why Your IT Infrastructure Is A Top Priority in 2021
  • How a Knowledge-Centred Service Framework Improves IT Support
  • €100k a month saved with a 30-Day Journey to IBM Cloud
  • A Christmas Crisis Quickly Resolved
  • Remote User Connectivity Costs Cut with New VPN Solution

Working together
Our Service Desk Partners

Learn more about our IT Managed Services Let's Talk