Careers

Join our team of experts
based in Peterborough

We are a young, forward-thinking company
What we offer

Culture

Join an expanding business that encourages you to be the best that you can be by empowering you and investing in you.

Benefits

Take advantage of our competitive employee packages that include private healthcare, flexible working, and internal career development.

Environment

Enjoy a hybrid working environment where you can work from home and in a modern and welcoming office environment. The Peterborough office has a well-equipped kitchen with unlimited tea and coffee, indoor and outdoor activity areas, and free parking.

We are investors in people
Who We Are

We are a bunch of lovely people, who care about our customers and are willing to go the extra mile for them and our own business.

We may be young but are a forward-thinking company where people always come first. We truly care about our employees, their lives and their job satisfaction and development.

We have been hugely successful and are often on the lookout for the right talent to join our family of experts. We welcome applications from people with backgrounds that are traditionally underrepresented in tech and truly believe diversity is the key to creativity and innovation.

Don't take our word for it
What our people say

“I only have positive things to say; I feel really valued, we are a family, and everybody helps, and our leadership is passionate.”

“I would say ‘join us’ without hesitation. We have minimal hierarchy, we are open, transparent and very progressive and supportive.”

“It’s good here, I enjoy my work, there’s internal support and I have a good manager; I am glad I joined. It’s open, I am involved in direction setting, I like being kept informed and trust is good because they listen to us on everything – priorities, benefits, pay - and it has made it a good place to work.”

“Our values are alive in the team; they are embedded in our work and modelled by managers but not pushed at you.”

“Managers want to engage us in shaping the company…we are involved at every level, your opinion matters, and you are listened to.”

“They really invest in us. I do feel like my potential is recognised.”

 

Want To Know More?

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Our Current Vacancies

Trainee Service Desk Agents x 2

Based in Peterborough through the Kickstart Scheme

YOUR KEY ACCOUNTABILITIES

As a trainee service desk agent, you are at the very heart of nurturing our customers. You will be responsible for offering 1st line technical support to our customers. You will have a calm and friendly approach, enabling you to deliver excellent customer service.

Nurturing our people whether they’re customers or employees is at the heart of our business. We are human-centric, dedicated, and playful. We are inclusive and caring; take ownership of everything we do and we're light-hearted and bring good humour to our day. That is reflected in what we do. We empower our customers' businesses by protecting and nurturing their IT infrastructure because IT comes naturally to us. We love turning a challenge for them into something simple and manageable.

YOUR KEY ACCOUNTABILITIES
As the first point of customer contact, you will provide technical assistance over the phone, email, or chat.

You will accurately log and categorise alerts, incidents, and requests onto an ITSM tool.

You will support the end-user by carrying out comprehensive triage and troubleshooting steps, resolving incidents, or fulfilling requests where applicable. For issues that cannot be resolved, you will escalate to third-level support teams in line with the correct escalation paths.

Regular user communication is key, therefore you will be responsible for providing regular ticket updates, keeping the end-user always updated.

You will also help maintain our knowledge base to ensuring articles are relevant and up to date.

SKILLS NEEDED
Punctual timekeeping and professional attitude to work.
Experience of working in a customer environment is preferred however not essential.
Interest in IT systems
Problem-solving and remaining calm under pressure

We will support you in your transition to the working environment, focusing on developing excellent customer service skills.

WORKING HOURS
To be discussed and agreed

HOURLY RATE
National minimum wage

ADDITIONAL EMPLOYABILITY SUPPORT
At IT Naturally, we have an open and supportive culture that is driven across the organization. You will receive full on-the-job training and support throughout the placement to help you grow and develop. We will empower you to make decisions, but you will never be far from someone to provide support and guidance.

You will have access to online LinkedIn Learning to support your growth and development.

Employability Skills Training:
This will be provided for our placement by our Gateway organization, WorkAdvisor. A ten-week e-learning program covering all the requirements of the scheme. Progress will be monitored by WorkAdvisor and the employer.

Employability Skills modules:

•Understanding mindset
•Understanding motivation
•Problem-Solving at Work
•Taking part in a project
•Working in a team
•Working with Colleagues
•Job Application Skills
•Writing a CV
•Job Search Skills

TO APPLY

Apply for a Kickstart Scheme job

The Kickstart Scheme is a 6-month paid job with IT Naturally, funded by the Government.

You can apply for a Kickstart Scheme if you are:

  • claiming Universal Credit
  • 16 to 24 years old

How to apply

You need to sign in to your Universal Credit account and send a journal message to your work coach, telling them you would like to apply for this job.

Copy and paste the following information:

I would like to apply for the following Kickstart Scheme job:

Job Ref: V0000339242
Job title: Trainee Service Desk Agent
Employer: IT Naturally Ltd
Postcode: PE1 2AS

Good Luck

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