• Cloud & Data Centre
  • Service Management

A Christmas Crisis Quickly Resolved

A Christmas Crisis Quickly Resolved

As every company owner knows IT is crucial to the smooth running of your business, but when things go wrong it can have a major impact. That is why having 24×7 service desk is so crucial, especially on Christmas Day.

It was 5 am on 25th December when the CEO of IT Naturally called to wish the service desk team a Merry Christmas but they were already in the middle of a major incident.

Swift communication, escalation and diagnosis meant that service was restored within an hour of reporting the incident. Great result for our customers and our out-of-hours technical and service team.

So, imagine that is your company on any weekend or bank holiday (computer problems don’t just happen during office hours!) It could be something as simple as your computer running slow or crashing. But what would you do if it was something more serious like a virus corrupting the system?

Who Should Use A Service Desk?

Whether your company has 50 employees or 1000 you need to have some IT support arrangements in place.

A 24×7 Service Desk can help you solve your problem quickly, with the minimum amount of stress. Giving you a high level of confidence in your IT systems and reducing your technical worries.

What Would I Use A Service Desk For?

  • WiFi keeps dropping out or completely disconnects meaning your staff can’t get online to receive customer service emails.
  • Your password to log on is not working and you have a work deadline due soon.
  • You suddenly have a lot of pop-up ads appearing on your desktop disrupting your work and generally annoying you.
  • A virus attacks your system after everyone has gone home and continues to do so until you get in the following morning.
  • Your computer is running slow causing you frustration as you have a deadline to meet and cannot afford to waste time.

These are all examples of common problems we come across. Some are just plain irritating, but others could spell disaster for your business.

A 24×7 Service Doesn’t Have to Cost the Earth

You can choose to have someone to contact when there is a problem. You may decide that around-the-clock monitoring is something that your business does need. The price will of course depend on the type of service you are outsourcing. Always check the service level agreements from your provider, so you know exactly what you are getting.

Take the time to research the right 24×7 service desk for you. You must trust who you are working with and the right company will allow you to find out who they are.

IT Naturally provides a 24×7 service to ensure that we are there when our customers need us.

Christmas is usually a time to spend with family but for our team, it means working to support our customers, so you can support yours. Our team is always on hand to monitor our customers’ IT infrastructure and support end-users with their IT issues.

Whatever the problem your business needs effective IT support to help your business deliver on its promises to your customers.


If your business would benefit from round-the-clock IT support, then do get in touch.

Learn more about IT Naturally’s 24×7 UK-based multi-lingual service desk

 

Let’s discuss your IT service desk needs now

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